Agenda and minutes

Venue: COUNCIL CHAMBER

Items
No. Item

875.

Apologies for absence

Minutes:

Apologies for absence were received from Councillor Tony Rogers.

876.

Declarations of Interest (including whipping declarations)

Members are reminded of their personal responsibility to declare any personal and prejudicial interest in respect of matters contained in this agenda in accordance with the provisions of the Local Government and Finance Act 1992 relating to Council Tax, the Local Government Act 2000, the Council’s Constitution and the Members Code of Conduct

 

Note:

 

(a)  Members are reminded that they must identify the item number and subject matter that their interest relates to and signify the nature of the personal interest and

 

(b)  Where Members withdraw from a Meeting as a consequence of the disclosure of a prejudicial interest they must notify the Chair when they leave

Minutes:

No Declarations of Interest were received.

877.

Annual Report Social Services Complaints, Representations and Compliments 2017/2018 pdf icon PDF 614 KB

To consider report of the Chief Officer Social Services

Minutes:

Jonathan Strong introduced the report and provided the committee with the current format of how complaints are made and how they are dealt with. He also provided an overview of the findings for the past year.

 

The following questions were raised by the committee and responded to in detail by the appropriate officers:

 

·         Can you explain to the committee what is meant by Ongoing / On hold under the heading Adult Social Services Complaint – Stage One. Are they complaints that are still unresolved

 

·         Can you inform the committee which service area received the highest amount of complaints last year

 

·         Is it possible that in future the data can be broken down further than just adults and children’s services. I would be more helpful to the committee if the data was broken down into the different service areas and even perhaps include the nature of the complaint

 

·         Is it correct that there have only been three stage two complaints

 

·         If a complainant remains dissatisfied at the completion of a stage one complaint can a request be made to escalate the complaint to stage two, and if so can that request be refused

 

·         Who decides whether these requests are escalated, is it internal officers, an outside body or an independent group

 

·         Stage One complaints in Adult Services 33 complaints were made, 19 weren’t upheld, in Children’s Services 42 complaints were made, 20 of which weren’t upheld. Have the families been satisfied with the outcomes and if not how many then went through their Local Councillor, AM or MP

 

·         How many cases have been escalated to stage three (Ombudsman)

 

·         How are lessons learned from the complaints passed onto staff within each service area

 

·         A common theme reported is a lack of information and communication from Social Services. How long has this been a common theme and what actions are being taken to rectify it

 

·         How do clients challenge the Chief Officer at Stage two

 

·         The report should state that all Stage two complaints are dealt with by an independent body

 

·         Can you provide the committee with the figures for stage two complaints in previous years

 

·         Is there any work being carried out to compare the complaints received against other local authorities

 

·         Ongoing / On hold figures in Adult Services are included in the complaints outcome figures, how is this possible if those complaints haven’t been resolved.

 

 

The committee agreed that Lisa Curtis-Jones will bring a report back to the committee with a better breakdown of all the figures that have been included in the current report.

 

The Chair will meet with Lisa to agree a date for the report to be brought back to the committee.

 

Resolved that:

 

Scrutiny committee consider the report and raise questions and challenges that will improve practice and outcomes for our customers.

 

 

878.

Children’s Services Strategy pdf icon PDF 230 KB

To consider report of the Chief Officer Social Services

Additional documents:

Minutes:

Annabel introduced the item to the committee and led the members through the report and highlighted the strategy on a page which included performance data.

 

The following questions were raised by members and responded to in details by the appropriate officers:

 

·         Workforce Strategy and Retention – stability is essential to a child’s live, is it normal for Social Workers to swap and change during an on-going case

 

·         When Social Workers leave the Authority do you find they are leaving the field altogether or going to a similar job out of county

 

·         Page 31 of the report contains data in relation to EIP (Early Intervention and Prevention) and EoC (Edge of Care) but is doesn’t contain targets, so how do you know you are achieving your target. If you cannot provide a target could you provide an estimated percentage

 

·         How many full-time social worker vacancies are there currently in the local authority

 

·         Due to the current vacancies are the any unallocated cases or is the workload shared amongst the current team

 

·         Page 24 – Key project, earlier intervention to prevent escalation of need. In terms of the IIA (Information Advice and Assistance) does the local authorities family information service form part of the IIA function for universal health or does it somewhere else

 

·         Early Help Hub Steering Group – What representatives will sit on the steering group

 

·         How many staff are currently agency workers

 

·         Early intervention and prevention – Where is the link between family support officers and social workers

 

·         With regards to the current vacancies can you explain the current caseload sizes and the effects it has on staff

 

·         The members requested that a case load size report be brought to the committee along with a report outlining the current services provided to the following age group 18-25

 

The Cabinet Member thanked Anabel for the work that has been carried out in providing this report.

 

 

 

Resolved that:

 

Scrutiny Committee receive this report and raise questions and challenge that will lead to improvement.

 

879.

Care Inspectorate Wales Inspection - Progress against Action Plan pdf icon PDF 219 KB

To consider report of the Chief Officer Social Services

Minutes:

Annabel introduced the item and provided some background in relation to the previous update which was given back in October of 2018 and highlighted what actions have been achieved and where improvements are still on-going.

 

The committee commended the officers as the report was well written, easy to read and provided the right level of detail to give a good understanding of the work being carried out.

 

The chair thanked Annabel for the hard work carried out and for providing the report to the committee.

 

 

880.

Scrutiny Committee Work Programme 2018/19 pdf icon PDF 362 KB

To consider the attached report

Additional documents:

Minutes:

The Chair updated the committee in relation to the changes to the work programme.

 

The Chair confirmed that a report will be added to the work programme in relation to Care Homes once the consultation has been completed which will possibly be in June.

881.

Scrutiny Referrals, Feedback and Follow up Actions

To receive an update from the Chair

Minutes:

The Chair advised that there was no update on this item.

882.

Reflection and Evaluation of Meeting

To receive an update from the Chair

Minutes:

The Chair and the Committee reflected on the issues that had been considered. 

883.

Any other business deemed urgent by the Chair

Minutes:

No other business was deemed urgent by the Chair. 

 

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