Agenda and minutes

Venue: REMOTE MEETING - MICROSOFT TEAMS

Media

Items
No. Item

535.

Apologies for absence

Minutes:

No apologies for absence were received.

536.

Declarations of Interest (including whipping declarations)

Members are reminded of their personal responsibility to declare any personal and prejudicial interest in respect of matters contained in this agenda in accordance with the provisions of the Local Government and Finance Act 1992 relating to Council Tax, the Local Government Act 2000, the Council’s Constitution and the Members Code of Conduct

 

Note:

 

(a)  Members are reminded that they must identify the item number and subject matter that their interest relates to and signify the nature of the personal interest and

 

(b)  Where Members withdraw from a Meeting as a consequence of the disclosure of a prejudicial interest they must notify the Chair when they leave

Minutes:

Councillor D Hughes declared a personal and prejudicial interest in Item 3 as he is employed by Merthyr Tydfil County Borough Council as a foster carer.

537.

Regional Partnership Business pdf icon PDF 544 KB

To consider report of the Chief Officer Social Services

Minutes:

Councillor D Hughes left the meeting as he declared a personal and prejudicial interest in this item.

 

Lisa Curtis-Jones introduced the item and highlighted the salient points within the report.

 

The following questions were raised by the committee and were responded to in detail by the officers in attendance.

 

·         Page 4, Paragraph 3.3 mentions people managing their own health, what is meant by this and how does it differ from the current system

 

·         Page 5, under the title Adult Board, Care Homes it states that one of the priorities is development and implementation of Care Home Action Plan – Can you confirm what the plan will cover

 

·         Page 7 of the report Workstream 4 – Stay Well@Home2 it states that the opening hours of the Adult Social Care Single Points of Access (SPA) have been extended – Can you confirm what happens outside of these hours as the local authority hours will never match the NHS hours which are always 24 hours a day seven days a week

 

·         In relation to the work streams under each group are they decide by the sub group or by the main board

 

·         Paragraph 5.3 Sub-Group Priority 1: to develop a new proposal for a Regional Integrated Children’s Residential accommodation – we are aware that work began on the feasibility study in the autumn is there an end date they must report back by or is it an open-ended project

 

·         In relation to the previous question about the SPA extended hours – what happens when someone calls the emergency social services out of hours number for assistance, it is obviously an important call but incidents have been noted that there have been occasions where there was ‘no answer’ or people have been told that there is no one available and to call back the following day. Who oversees this service and are there figures and data to highlight the issues raised are not common practice

 

The Chair requested that a report highlighting figures and data relating to the Social Services out of hours emergency helpline be brought to a future Social Service Scrutiny committee.

 

·         Paragraph 5.1 of the report mentions that there are various sub-groups that sit under the sub-boards and that each group has a Merthyr Tydfil representative that sits in that meeting. Can you confirm if this would be the Cabinet Member for Social Services

 

·         Where do the minutes of these sub-groups go and can they be shared with this committee

 

·         Paragraph 5.7 of the report report mentions the implementation of the Dementia Action plan – where are we with this plan and when will it be finalised

 

The Chair thanked Lisa Curtis-Jones for the report and her responses to the questions raised.

538.

Annual Report Social Services Complaints, Representations and Compliments 2020/2021 pdf icon PDF 772 KB

To consider the attached report

Additional documents:

Minutes:

Councillor D Hughes re-joined the meeting.

 

Gaynor Lewis led the committee through the report and highlighted the salient points within the report.

 

The following questions were raised by the committee and were responded to in detail by the officers in attendance.

 

·         The charts at 5.2 of the report show that the there has been very little change in the number of complaints received over the past four years. So are lessons being learned and do staff receive feedback / training to help reduce complaints going forward

 

·         Can you confirm if there are any follow up meetings with the Complaints Department and Social Services Managers if the same member of staff has a number of complaints made against them

 

·         The NHS has a zero tolerance policy in relation to verbal abuse, can we look at a similar policy to protect our staff

 

·         The report states that advocates are available – what uptake do we have in relation to children’s services complaints

 

·         Do you believe that Covid-19 has had an impact on the number of complaints that have been received over the past two years

 

·         Clarity was sought in relation to the differences between the complaints figures for adults and children’s services

 

·         Clarity was sought in relation to the complaints process and if all avenues have been exhausted whether members of the public have recourse outside of the local authority’s complaints process

 

·         Clarity was sought in relation to the independent investigator at Stage Two of a complaint – can you confirm that the independent investigator is totally independent of the local authority

 

·         What are the current targets for dealing with complaints and are you meeting these targets

 

·         Can you confirm if this report is shared with Welsh Government

 

·         Can you confirm that the Complaints Officer is not employed by Social Services

 

The Chair thanked the Gaynor Lewis for the excellent report and her responses to the questions raised.

 

The Chair requested that Social Services Managers look at introducing a zero tolerance policy in relation to verbal abuse of staff.

539.

Forward Work Programme 2021/22 pdf icon PDF 621 KB

To consider the attached report

Additional documents:

Minutes:

The Scrutiny Officer provided an update in relation to the forward work programme.

 

 

 

540.

Scrutiny Referrals, Feedback and Follow up Actions

Minutes:

The chair confirmed that there had been no referrals, feedback or follow up actions.

 

Lisa Curtis-Jones provided a brief update in relation to the current situation in relation to Covid-19 within Social Services.

541.

Reflection and Evaluation of Meeting

To receive an update from the Chair

Minutes:

The Chair and the Committee reflected in detail on the matters that had been discussed at the meeting.

 

542.

Forward Work Programme

To receive an update from the Chair

543.

Any other business deemed urgent by the Chair

Minutes:

No other business deemed urgent by the Chair and he closed the meeting.

 

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